Explaining SecureAPlus Universal AV Error Codes

The table below summarizes some of the frequently encountered Error Codes by SecureAPlus users. This list does not contain all error codes generated by SecureAPlus but is meant to be updated for any Error Code trends that are picked up by the SecureAPlus Support team. If you are getting an error code that is not […]

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The Initial Full System Scan Explained

Immediately after downloading and installing SecureAPlus to your PC, an Initial Full System Scan is initiated. This is a very important step and is strongly advised to complete this process to enjoy the full benefits of the software. How Long does it Take? As with anti-virus, anti-malware, or most other security software, SecureAPlus needs to […]

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Getting to Know the Universal AV

Universal AV allows SecureAPlus to protect your computer with more than 10 commercial anti-virus engines at the same time. Getting the Highest Detection Rates Possible The primary advantage of having multiple anti-virus engines to protect your computer at all times is to ensure that your files are checked against potentially the most comprehensive digital threat library available. […]

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Automatic Full System Scan vs On-Demand Full System Scan

Getting your entire computer protected in real-time is fast and easy with SecureAPlus. What’s more, with Universal AV your computer is protected by multiple anti-virus engines in real-time. After completing the initial full system scan, which is the only time our scanning takes awhile to finish, it normally doesn’t take more than a minute to […]

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How do I setup my antivirus settings?

Follow these instructions to setup your antivirus settings: Launch SecureAPlus > App Settings In the App Settings menu, click on Scan Settings, by default, Antivirus Settings tab is selected. By default Offline Antivirus, Universal AV, Real-time Scanning are all enabled. Universal AV with no real-time protection will scan all the executable files on your machine continuously in […]

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How do I view my Universal AV log?

View Your Universal AV log Follow the instructions to view your Universal AV log: Launch SecureAPlus > Info & Licenses > Diagnosis Click on Go to Log Locations button. Two log folders will be opened in Windows Explorer. To view the Universal AV log file, double click on UniversalAV.log and the log will be displayed using the default […]

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How do I view my last Universal AV’s scan results?

Follow these instructions to view your last Universal AV’s scan results: Launch SecureAPlus. The last Universal AV’s scan results will be shown as below Alternatively, you can click on View UAV Status button on the SecureAPlus main console to view the last scan results. The last scan results will be displayed. If threats are detected on the […]

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How do I manually submit hashes for scanning ?

This can be done so by accessing the details of Universal AV. Follow these instructions to manually submit hashes for scanning or scan the full system: Click on Full System Scan. The progress of the scanning will be shown. Once the full system scan is completed, it will refresh and display the updated scan results. Please do note […]

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How do I Disable or Enable Upload of Sample Executable Files?

In cases where internet connectivity needs to be dedicated to a particular process or processes, SecureAPlus can be set to temporarily disable the upload of sample executable files. A common example would be when playing an online game or streaming video, both of which require a large amount of internet bandwidth. SecureAPlus users can choose to temporarily […]

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How do I check the details for Universal AV?

Follow these instructions to check the details for Universal AV: 1. In SecureAPlus Main Console window, click on the View UAV Status button. 2. The SecureAPlus Status window will appear, showing the current state of the Universal AV. The latest details of the Universal AV scan results will be displayed. The meaning of the displayed contents Universal […]

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