Collecting Dump Files for SecureAPlus Support

To help diagnose issues pertaining to SecureAPlus on your computer, below are instructions on how prepare the Dump Files for sending to the SecureAPlus Support Team. For SecureAPlus Application Crash For application crash, type the following folder location on Windows Explorer and hit the Enter button: %localappdata%\CrashDumps Compress only the dump file(s) that matches the following name: […]

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Collecting Log Files for SecureAPlus Support

When you face issues while using SecureAPlus, it is mandatory for our experts to refer to your logs to resolve the issues you are facing. To provide an appropriate solution for your issue, you must send log files and notify us via e-mail. From version 4.10.0 onwards, you can send the log files to the […]

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