Frequently Asked Questions About SecureAPlus Relaunch Changes (Q3 2019)

There are some significant changes to SecureAPlus which will take into effect from 2 July 2019. If you’ve been a user of SecureAPlus before this date, this support article will address everything you need to know about transitioning your existing installation and licenses. What are the main changes? SecureAPlus will now be available in three […]

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How to import whitelist via command line?

SecureAPlus Pro users can remotely manage the whitelist of their SecureAPlus installations through the use of the SecureAPlus Account Portal. Remote online whitelist management comes in two forms: Central Whitelist Management via My Approved Whitelist or Review and Approve File Whitelist Requests. More on SecureAPlus Pro Remote Whitelist Management Features For users who wish to […]

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How to Reset my Password for Password Protected Settings?

The Password Protected settings feature is only available to SecureAPlus Pro and Essentials Users. If for any reason that this feature was enabled but is inaccessible due to a lost or forgotten password, then a password reset is needed to restore access to the SecureAPlus settings. There are two methods to reset the password that […]

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How to Set my Password Protected Settings?

For increased security, both SecureAPlus Essentials and Pro users can exclusively lock their SecureAPlus settings with a password. Once a password is set and the lock is toggled on, all the SecureAPlus settings cannot be changed unless the correct password is entered to unlock it. Note: This feature, while visible on SecureAPlus Lite installations in their […]

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How to View and Approve Whitelist Requests?

One of the whitelist management features of SecureAPlus Pro is being able to remotely approve and deny requests by non-privileged users – by default, these are all non-admin users but can be configured to be any user type via the trusted users and trusted groups settings of SecureAPlus. More on SecureAPlus Pro Remote Whitelist Management […]

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How to Setup an Installation Managed by SecureAPlus Portal?

With SecureAPlus Pro, users have the capability to take advantage of PC security management features from the portal. In order to do so, users will have to designate installations of SecureAPlus (requires a valid SecureAPlus Pro license) as Managed by SecureAPlus Portal in order to push/ pull security settings set by the main Account Holder. […]

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Mass Installation for SecureAPlus Pro and Essentials Users

There are two methods to do mass installations of SecureAPlus using a single license code: Method 1 1. Open your Notepad and type in the following content Note that LicenseCode is your license code. 2. Save the file with file name autoconf.ini 3. Place the autoconf.ini file in the exact same location as the SecureAPlus […]

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What happens when my SecureAPlus Pro/Essentials license expires?

Once your SecureAPlus Pro/Essentials License expires, it will be converted to SecureAPlus Lite. You still enjoy the core features – APEX Engine, Application Control & Whitelisting, and Universal AV, but with lesser options for customization. For a full list of features that you retain with SecureAPlus Lite, please refer to the SecureAPlus plan comparison page. […]

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