How do I make SecureAPlus bottom bar appear?

In the event that you encounter a scenario whereby the SecureAPlus bottom bar does not appear, you can first click and drag on the title bar, and then adjust the default scale to a lower scale level of the SecureAPlus software. To set custom scaling on SecureAPlus, follow the steps below: 1. Launch SecureAPlus and […]

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Preparing Log Files for SecureAPlus Support

For versions 4.9.0 and earlier, you can prepare log files and notify us via e-mail when you face issues while using SecureAPlus. Launch SecureAPlus > Info & Licenses > Diagnosis > Go to Log Locations > 2 log folders will be opened in Windows Explorer You can also manually access the logs in the following locations: For […]

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How to Set Custom Scaling on SecureAPlus?

If your laptop or desktop comes with a high-resolution screen, you can adjust the default scale level of the SecureAPlus software. To set custom scaling on SecureAPlus, follow the steps below: 1. Launch SecureAPlus > App Settings 2. In the App Settings menu, click on Others > Language & Personalization. By default, Custom Scaling is […]

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How to Reset my Password for Password Protected Settings?

The Password Protected settings feature is only available to SecureAPlus Pro and Essentials Users. If for any reason that this feature was enabled but is inaccessible due to a lost or forgotten password, then a password reset is needed to restore access to the SecureAPlus settings. There are two methods to reset the password that […]

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How to Set my Password Protected Settings?

For increased security, both SecureAPlus Essentials and Pro users can exclusively lock their SecureAPlus settings with a password. Once a password is set and the lock is toggled on, all the SecureAPlus settings cannot be changed unless the correct password is entered to unlock it. Note: This feature, while visible on SecureAPlus Lite installations in their […]

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What is Do Not Disturb Mode?

When Do Not Disturb Mode is enabled in the settings, it automatically detects any screen changes, specifically when the screen is changed to Full Screen (i.e. when playing a game, watching a video, showing presentation, etc.). When an application is actively placed in Full Screen, Do Not Disturb Mode will temporarily disable SecureAPlus file uploads […]

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What Happens When an External USB Storage Device is Plugged In?

SecureAPlus has built-in security measures for external USB storage devices. By default these are turned off, but when activated the behavior in accessing files to and from the external storage changes. Prompt for Action When an external USB storage device is inserted to the machine and the default action is Prompt for Action, SecureAPlus will […]

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How to Set the Default Action When an USB Storage Device is Inserted?

SecureAPlus has built-in features to protect against attacks from USB devices. Besides preventing read & write access from external USB storage devices, users can also define how SecureAPlus will act upon detecting access from one. Follow these instructions to select the action when an external USB storage device is inserted to the machine, Launch SecureAPlus > App Settings […]

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Collecting Log Files for SecureAPlus Support

When you face issues while using SecureAPlus, it is mandatory for our experts to refer to your logs to resolve the issues you are facing. To provide an appropriate solution for your issue, you must send log files and notify us via e-mail. From version 4.10.0 onwards, you can send the log files to the […]

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