Preparing Log Files for SecureAPlus Support

For versions 4.9.0 and earlier, you can prepare log files and notify us via e-mail when you face issues while using SecureAPlus. Launch SecureAPlus > Info & Licenses > Diagnosis > Go to Log Location > 2 log folders will be opened in Windows Explorer You can also manually access the logs in the following locations: For […]

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How to Set Custom Scaling on SecureAPlus

If your laptop or a desktop comes with a high-resolution screen, you can adjust the default scale level of the SecureAPlus software. To set custom scaling on SecureAPlus, follow the steps below: 1. Launch SecureAPlus > App Settings 2. In the App Settings menu, click on Others > Language & Personalization. Under the Custom Scaling, […]

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How to Reset my Password for Password Protected Settings?

The Password Protected settings feature is only available to Premium Users. If for any reason that this feature was enabled but is inaccessible due to a lost or forgotten password, then a password reset is needed to restore access to the SecureAPlus settings. There are two methods to reset the password that has been set […]

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How to Set my Password Protected Settings?

For increased security, SecureAPlus Premium users can exclusively lock their SecureAPlus settings with a password. Once a password is set and the lock is toggled on, all the SecureAPlus settings cannot be changed unless the correct password is entered to unlock it. Note: This feature, while visible on SecureAPlus Freemium installations in their settings, is non-functional unless […]

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What is Game Mode?

When Game Mode is enabled in the settings, it automatically detects any screen changes, specifically when the screen is changed to Full Screen (i.e. when playing a game, watching a video, showing presentation, etc.). When an application is actively placed in Full Screen, Game Modewill temporarily disable SecureAPlus file uploads to Universal AV and will […]

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What Happens When an External USB Storage Device is Plugged In?

SecureAPlus has built-in security measures for external USB storage devices. By default these are turned off, but when activated the behavior in accessing files to and from the external storage changes. Prompt for Action When an external USB storage device is inserted to the machine and the default action is Prompt for Action, SecureAPlus will […]

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How to Set the Default Action When an USB Storage Device is Inserted?

SecureAPlus has built in features to protect against attacks from USB devices. Besides preventing read & write access from external USB storage devices, users can also define how SecureAPlus will act upon detecting access from one. Follow these instructions to select the action when an external USB storage device is inserted to the machine, Launch SecureAPlus > App […]

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Collecting Log Files for SecureAPlus Support

When you face issues while using SecureAPlus, it is mandatory for our experts to refer to your logs to resolve the issues you are facing. To provide an appropriate solution for your issue, you must send log files and notify us via e-mail. From version 4.10.0 onwards, you can send the log files to the […]

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Customize Where Notifications Appear

You can pick where you want notifications to appear. Instead of choosing an alternative option, all corners of your screen are made available. Using SecureAPlus with other Anti-Virus and Anti-Malware software will be easier since SecureAPlus notifications will no longer overlap if you choose another location. Follow these instructions to customize the location of SecureAPlus notifications to appear on your PC screen: […]

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